Customer support is delivered by our Help Centre tool, Jira Service Management. It’s easy to use but you can also download a user guide here. Please contact us if you need an account.
We use our Ideas management tool, Aha!, to log change requests and to create a hub for innovation. Anyone can submit new ideas and vote and comment on existing ones. Our aim is to encourage a community of collaboration and to ensure we are always focussed on a user-centric approach.