Our Principles

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  Align to national NHS

  We will align our product strategy to national NHS policy, directives and funding models

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  Provide a safe environment

  We will provide a safe, reliable and supported environment in line with clinical safety, information governance and cyber security best practices

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  Product development

  Collaborative tooling allows users to voice their thoughts on our ideas portal and see them transition through an agile development process through to our published roadmaps

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  Support local ICS delivery

  Regional conversations ensure our roadmaps support each ICS to deliver benefits to their organisations and citizens, based on their local priorities

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  Support interoperability

  We will support interoperability with a vendor neutral approach to open standards and a federated data model which separates the user interface from the data

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  User-centric design

  All developments are based on what we learn from our Discovery activities. This enables a truly user-centric approach aligned to NHS Digital Design Principles

Our approach

In line with our core principles, we take a user-centric approach to building products. Design thinking enables us to fully understand the problem before building the solution, and the process ensures we constantly test our assumptions and validate our thinking with end users.

Understand

Explore

Execute

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  Empathise

  

  Define

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  Ideate

  

  Prototype

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  Test

  

  Implement