Our Principles

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  Align to national standards

  We align our product strategy to NHS policy, directives, and funding models

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  Provide a safe environment

  We will provide a safe, reliable, and supported environment which is in line with clinical safety, information governance and cyber security best practices

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  Product development

  Collaborative tooling allows our users to voice their thoughts on our ideas portal. These are actioned through an agile development process which leads to increased efficiency when publishing roadmaps

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  Support local ICS delivery

  We facilitate conversations within each Integrated Care System (ICS), to ensure our roadmaps best support the people we work with and to deliver benefits to their organisation and communities, based on local priorities

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  Support interoperability

  We use a vendor neutral approach to open standards and a federated data model, separating the user interface from the data itself and ensuring the safe exchange of information

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  User-centric design

  Every development we undertake is done so with usability in mind. We work with our partners to ensure we are consistently learning from their experiences, and to create a tool which caters to their evolving needs

Our approach

In line with our core principles, we take a user-centric approach to building products. Design thinking enables us to fully understand the problem before building the solution, and the process ensures we constantly test our assumptions and validate our thinking with end users.

Understand

Explore

Execute

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  Empathise

  

  Define

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  Ideate

  

  Prototype

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  Test

  

  Implement