Support

Please note: First line support is delivered by partner organisations, so please refer to your internal operating procedures for further information.

 

Second line support is delivered via our self-service portal where you can access support resources and raise tickets for incident and service requests directly with the Interweave Service Desk.

 

The self-service portal also enables you to view updates, add comments, and manage existing tickets. It’s easy to use but you can also download a user guide here. Please contact us if you need an account.

 

Visit the Self-Service Portal

Alternatively contact the Service Desk by emailing hnf-tr.interweaveservicedesk@nhs.net

We also have a range of support options listed below to help you.