Interweave FHIR training is available via the YHCR Academy

Beyond this, Interweave recommend users undertake wider FHIR training such as those offered by NHSE

 

The supported methods for logging a support call are via:

 

The Interweave Jira self-service portal: https://yhcrservice.atlassian.net/servicedesk/customer/portals

 

Email: trft.interweaveservicedesk@nhs.net

Support calls are responded to as follows:

 

Priority	Response Time (Working Hours)
1 – Critical	Response within 1 hour
2 – High	Response within 4 hours
3 – Medium	Response within 4 hours
4 – Low	Response within 4 hours

By changing the status on your Jira ticket to ‘Escalated’.

An organisation which is consuming (viewing) resources provided by other data providers on the Interweave Exchange.

An organisation which is providing resources to other data consumers on the Interweave Exchange.

If you are using the Interweave Connect (Docker) FHIR appliance software, updates are available from:

https://github.com/yorkshire-and-humber-care-record (general information)

 

https://github.com/yorkshire-and-humber-care-record/fhir-appliance (software download)

 

If you are using the InterSystems FHIR appliance software, you can request access to the software by logging a service request with the Interweave Service Desk: https://yhcrservice.atlassian.net/servicedesk/customer/portals

A high priority service notification incident will be communicated via email to service users who are part of the Regional and Interweave Console distribution list.

New releases are available via: https://www.interweavedigital.com/customer-support/releases-2/

 

New releases are also communicated via email to Regional and Interweave Console distribution list.

Existing release information is available via: https://www.interweavedigital.com/customer-support/releases-2/

The link below provides a good image of how Interweave works: https://www.interweavedigital.com/products/

You need an account to access the Interweave Console, if you don’t have an account, please submit an account request via: https://yhcrservice.atlassian.net/servicedesk/customer/portals

 

If you already have an account, the link for Interweave Console: https://console.yhcr.nhs.uk/

New data is available via: https://www.interweavedigital.com/customer-support/data-provision/

Resource information is available via: https://www.interweavedigital.com/customer-support/data-provision/

ODS codes are available via: https://odsportal.digital.nhs.uk/Organisation/Search

The Service Desk core hours of operation are 08:00 until 17:30, Mondays to Fridays on all days excluding Bank Holidays.

From the Interweave Portal login page, click the ‘Forgot Password?’ link (bottom right-hand corner):

 

 

This takes you to the password reset screen, here you can enter your email address and then click on the ‘green’ reset button:

 

 

You should receive an email with a link that allows you to reset your password.

It is important that organisation contacts are kept up to date for information security purposes. For any leavers, please log an account request: https://yhcrservice.atlassian.net/servicedesk/customer/portals

Please log a request for consideration via our Interweave Portal – Ideas: https://interweave-portal.ideas.aha.io/

 

Or for Data Standards – Ideas:

 

https://interweave-data.ideas.aha.io/

User guides are available via:

 

https://www.interweavedigital.com/customer-support/user-guides/

 

https://www.interweavedigital.com/customer-support/technical/

Yes, however an ASID (Accredited System Identifier) is required from NHS England but there are some prerequisites:

 

• An application needs to be submitted and the national data sharing arrangement needs to be signed: https://apply.ndsp.gpconnect.nhs.uk/

 

As this is a recent change (18/09/2023) and affects the user case previously submitted. Please approach the Interweave Team to discuss further or log a support call: https://yhcrservice.atlassian.net/servicedesk/customer/portals

Sign-up to the Interweave newsletter: https://www.interweavedigital.com/newsletter-sign-up/