Frequently Asked Questions

Welcome to our FAQs page, where we address common queries to enhance your understanding of our product and services. If you have any additional questions, please set in touch.

  • Interweave FHIR training is available via the YHCR Academy

    Beyond this, Interweave recommend users undertake wider FHIR training such as those offered by NHSE

     

  • The supported methods for logging a support call are via:

     

    The Interweave Jira self-service portal: https://yhcrservice.atlassian.net/servicedesk/customer/portals

     

    Email: trft.interweaveservicedesk@nhs.net

  • Support calls are responded to as follows:

     

    Priority Response Time (Working Hours)
    1 – Critical Response within 1 hour
    2 – High Response within 4 hours
    3 – Medium Response within 4 hours
    4 – Low Response within 4 hours
  • By changing the status on your Jira ticket to ‘Escalated’.

  • An organisation which is consuming (viewing) resources provided by other data providers on the Interweave Exchange.

  • An organisation which is providing resources to other data consumers on the Interweave Exchange.

  • If you are using the Interweave Connect (Docker) FHIR appliance software, updates are available from:

    https://github.com/yorkshire-and-humber-care-record (general information)

     

    https://github.com/yorkshire-and-humber-care-record/fhir-appliance (software download)

     

    If you are using the InterSystems FHIR appliance software, you can request access to the software by logging a service request with the Interweave Service Desk: https://yhcrservice.atlassian.net/servicedesk/customer/portals

  • A high priority service notification incident will be communicated via email to service users who are part of the Regional and Interweave Console distribution list.

  • New releases are available via: https://www.interweavedigital.com/customer-support/releases-2/

     

    New releases are also communicated via email to Regional and Interweave Console distribution list.

  • Existing release information is available via: https://www.interweavedigital.com/customer-support/releases-2/

  • The link below provides a good image of how Interweave works: https://www.interweavedigital.com/products/

  • You need an account to access the Interweave Console, if you don’t have an account, please submit an account request via: https://yhcrservice.atlassian.net/servicedesk/customer/portals

     

    If you already have an account, the link for Interweave Console: https://console.yhcr.nhs.uk/

  • The Service Desk core hours of operation are 08:00 until 17:30, Mondays to Fridays on all days excluding Bank Holidays.

  • From the Interweave Portal login page, click the ‘Forgot Password?’ link (bottom right-hand corner):

     

     

    This takes you to the password reset screen, here you can enter your email address and then click on the ‘green’ reset button:

     

     

    You should receive an email with a link that allows you to reset your password.

  • It is important that organisation contacts are kept up to date for information security purposes. For any leavers, please log an account request: https://yhcrservice.atlassian.net/servicedesk/customer/portals

  • Please log a request for consideration via our Interweave Portal – Ideas: https://interweave-portal.ideas.aha.io/

     

    Or for Data Standards – Ideas:

     

    https://interweave-data.ideas.aha.io/

  • Yes, however an ASID (Accredited System Identifier) is required from NHS England but there are some prerequisites:

     

     

    As this is a recent change (18/09/2023) and affects the user case previously submitted. Please approach the Interweave Team to discuss further or log a support call: https://yhcrservice.atlassian.net/servicedesk/customer/portals

  • Sign-up to the Interweave newsletter: https://www.interweavedigital.com/newsletter-sign-up/

  • The following algorithm is used by the NHS Spine when verifying an individual’s identity and is also used when the YHCR PIX/MPI needs to ascertain the equivalence of two patient demographic records.

     

    1. The NHS Numbers match.
    2. At least 2 out of 3 parts of the Date of Birth match (YYYY or MM or DD).
    3. The first 3 characters of the Surname match.
    4. The initial character of the forename match.

     

    Please note that if provided,  ‘usual’ name will be used for forename/ surname match (for point 3 and 4 above), if not, first entry from the FHIR JSON name array will be used to match the values.